Refund policy

We have a 7-day return policy, which means you have 7 days after receiving your item to request a return.

* Eligibility for Returns *

To be eligible for a return:

The item must be in the same condition that you received it

Unworn, unused, and unwashed

Tags must be attached

Returned in original packaging

Proof of purchase or receipt is required

Note: Products purchased during offers, promotions, or discount sales are not eligible for return or exchange.

* Return Process *

To initiate a return, contact us at:

📧 support@wearkayo.com

If your return request is accepted, we will provide a return shipping label along with instructions on how and where to send your package.

Important: Items sent back without requesting a return first will not be accepted.

* Damages & Incorrect Items *

Please inspect your order upon delivery. If the item is defective, damaged, or incorrect, contact us immediately so we can evaluate the issue and resolve it promptly.

* Exchanges *

The fastest way to get the item you want is to return the original product. Once the return is approved, you can place a new order for the replacement item.

* Refunds *

Once we receive and inspect your return, we will notify you whether the refund is approved.

If approved:

Refunds will be issued to your original payment method

Processing time: within 10 business days

Banks or card providers may take additional time to reflect the refund

If more than 15 business days have passed since your refund was approved, please contact:

📧 support@wearkayo.com